Privacy Policy
Carego Agro Biotech ("Carego") is a wellness company based in Jaipur. We cultivate and distribute natural products, especially Cordyceps Militaris. This policy explains how we handle personal information across our website and related services.
What we collect
- Identity & contact: name, phone, email, address
- Account & payout: bank/UPI details (where payouts or refunds are legitimately required)
- Orders & billing: items, amounts, invoices, returns or replacements
- Usage & device: IP, device type, browser info, basic analytics and logs
- Communications: messages and attachments shared with our support team
How we use data
We use this information to:
- Create and manage customer/partner accounts
- Process orders, payments, invoices and deliveries
- Maintain accurate records for any partner or loyalty program you choose to join
- Send essential notifications (for example: OTP, order status, invoices, payout or refund alerts)
- Respond to support queries and improve our products and services
- Monitor for fraud, abusive activity or security issues
Marketing and promotional messages, if any, are optional and you can opt out at any time using the links or contact details provided.
Cookies & analytics
Our site may use cookies and basic analytics tools to understand traffic patterns and improve user experience. These typically collect aggregated, non-sensitive data such as pages visited and time spent. You can control cookies through your browser settings.
Sharing
We do not sell your personal data. We may share limited information with trusted third parties only in the following situations:
- Payment gateways and banks (for processing legitimate payments, payouts or refunds)
- Courier/logistics partners (for delivering products)
- SMS/email/WhatsApp providers (for sending OTPs and service updates)
- Professional service providers (such as accountants or auditors) where legally required
- When required by law, court order, or government/regulatory request
These partners are expected to follow reasonable safeguards and use the data only for the specific service they provide to us.
Security & retention
We use reasonable technical and organisational measures such as HTTPS, hashed passwords, access controls, backups and vendor checks to help protect your data. No system is 100% secure, but we aim to reduce risk and respond quickly to issues.
We retain personal data only for as long as needed for our operations and as required under applicable law (for example, tax and audit periods). After that, data may be anonymised or securely deleted where feasible.
Your choices
- Access/update your profile information by logging into your account (where available).
- Opt out of marketing messages by using the unsubscribe option or contacting us.
- Contact us if you have questions about your data, or if you want to request correction or deletion where legally possible.
Updates to this policy
We may update this Privacy Policy from time to time. Important changes will be highlighted on our website or communicated through appropriate channels. Continued use of our services after changes means you accept the updated policy.
Contact
If you have any questions or concerns about this policy or how we handle your data, you can reach us at:
Email: caregoab@gmail.com
Phone/WhatsApp: +91 94145 19242
Address: 3A, Jai Ganesh Nagar Vistar, Niwaru Puliya, Jhotwara, Jaipur, Rajasthan 302012